Suger’s public deal-registration link exposes two policy choices: who may submit a registration, and what accepting one commits you to. This post covers both, plus the rules that decide when a submitter counts as a connected partner.
When you put a deal-registration link on your site, you are opening a door — and the first question a channel manager should ask is who gets to walk through it. Suger’s public deal-registration form, live since 2026-09-22, answers that with a single setting and a set of rules about what happens after a stranger submits a deal.
This is not a piece about how deal registration works in general, or how to resolve a conflict between two claims. Those are covered elsewhere. This is about the policy dials on the public form itself: the audience toggle, the accept-versus-reject decision, the domain-match rule that decides who is already a partner, and the guardrail that stops the same company from having two open requests at once.
If you are configuring the public form for the first time, these are the four things to get right.
Who can submit a registration through your public link?
The setting is a toggle under “Who can submit,” and it offers exactly two choices: Any company (the default) or Connected partners only. The first lets anyone with the link register a deal; the second restricts submissions to companies Suger already recognizes as your partners.
A public deal-registration link is a single URL — on your site or in an email — where partners and not-yet-partners register deals without signing in. The toggle decides which of those two audiences the form actually accepts.
Leave it on Any company when the link is doing recruitment work: a partner-recruitment landing page, a co-marketing email, a conference QR code. A company you have never spoken to can register a deal, and you decide afterward whether to take them on. Switch to Connected partners only when the link lives behind a login-gated portal or goes only to partners you have already signed — you want the form to reject submissions from anyone who is not already in your program, rather than generating a queue of applications to triage.
The choice is reversible, so it is less a permanent commitment than a reflection of what a given link is for this quarter.
What does accepting a held registration commit you to?
Accepting does two things at once: it decides the deal, and it turns the submitter into a partner. When a submission arrives from a company that is not yet connected, Suger holds it — the deal and a partner application together — until you act on it.
A held registration is a submission Suger parks until you decide it, because the submitting company is not yet an active, linked partner. Your two actions resolve it differently, and the difference matters.
When you Accept & complete, the company becomes your partner. Suger links the company’s Suger organization, or creates one, makes the partnership active, and gives the partner their own copy of the deal — carrying the commission terms you set at the moment you accept. One click converts a stranger into an active partner with a live, commissioned deal, so the terms you enter on the accept step are the terms that partner now holds.
When you Reject, only the deal is rejected. The company’s application and its partner record stay exactly as they are, so you can still take the company on as a partner later. Reject is a decision about this one deal, not about the relationship — which means turning down a weak registration does not slam the door on a promising company.
Read the two actions as answering different questions. Accept answers “do I want this company and this deal?” Reject answers only “do I want this deal?” — and leaves the first question open.
When does a submitter count as a connected partner?
A submitter is “connected” only when three conditions all hold: the partner record is active, it has a linked Suger organization, and it is the only partner record with that email domain. Fail any one and the submission is treated as coming from a company that is not yet a partner — so it gets held rather than routed straight through.
A connected partner, for the purposes of the public form, is an active partner record with a linked Suger organization and a unique email domain. Suger matches the submitter to a partner by the email domain they register with, which is why the uniqueness condition exists.
The domain rule is deliberately strict about ambiguity. If two of your partner records share the same domain, Suger does not guess which one the submitter belongs to — it treats the submitter as not connected and holds the registration for you to sort out. That is safer than silently attaching a deal to the wrong partner record and paying commission to the wrong company.
There is also a submission the form refuses outright: a registration from your own domain. A deal registered with yourself has no partner side, so the form will not accept it — which spares you a class of accidental self-registrations from your own team testing the link. If you are building a partner program on cloud marketplaces, the broader shape of the partner record this rule reads from is covered in channel partner relationship management.
Why can a company only have one open request at a time?
Because two open requests for the same company would let you commit to the same partner twice in parallel. While a company’s application is Pending, Suger blocks the two other ways that company could enter a second request: you cannot send it a partner invitation, and it cannot apply again through your sign-up form.
A Pending application is a held registration’s partner-application side, waiting on your decision. Until you clear it, the one-open-request rule treats that company as spoken for.
The block is not a dead end — it is a nudge to finish the decision in front of you. To invite the company or let it re-apply, you first decide the deal or the application instead. Resolve the held registration, and the company is free to be invited or to submit again through the form.
This is the same discipline the approval queue needs everywhere in a partner program: a request that sits open indefinitely is a request nobody owns. The one-open-request rule makes the open item impossible to ignore, because it stands between the company and every other path into your program. For the lifecycle that sits behind this — submission, conflict check, approval — see our guide to deal registration software, and for how competing claims get resolved once a deal is in, see the deal registration conflict rules.
The policy decision table
Configuring the public form comes down to four decisions. This table is the whole policy surface in one place.
| Decision | Setting or rule | What it controls | What to pick |
|---|---|---|---|
| Audience | ”Who can submit” toggle: Any company vs Connected partners only | Whether strangers can register, or only existing partners | Any company for a recruitment link; Connected partners only for a partner-gated link |
| Accept | Accept & complete | Makes the company an active partner and gives them their own copy of the deal with the commission terms you set | Use when you want both the company and the deal |
| Reject | Reject | Rejects only the deal; the company’s application and partner record stay as they are | Use when you want the company later but not this deal |
| Connected | Active + linked Suger organization + only partner record with that email domain | Whether a submission routes straight through or gets held | Automatic — but keep one partner record per domain so matches stay unambiguous |
| Own domain | Submission from your own domain | Refused — a deal registered with yourself has no partner side | Automatic; nothing to configure |
| Open requests | One open request per company while an application is Pending | Blocks a second invitation or sign-up while a request is open | Decide the open item to unblock the company |
The rows you actually set are the first three. The rest are guardrails Suger enforces so the first three stay safe.
Frequently asked questions
Who can register a deal through Suger’s public link? It depends on the “Who can submit” setting. Set to Any company (the default), anyone with the link can register. Set to Connected partners only, submissions are restricted to companies Suger already recognizes as your active, linked partners.
What happens when I accept a held deal registration? The submitting company becomes your partner. Suger links or creates their Suger organization, makes the partnership active, and gives them their own copy of the deal carrying the commission terms you set when accepting. Accepting decides the deal and the partnership together.
What does rejecting a registration do? Rejecting decides only the deal. The company’s application and partner record stay exactly as they are, so you can still take the company on as a partner afterward. Reject is a decision about the deal, not about the relationship.
When is a submitter treated as a connected partner? When three things are true: the partner record is active, it has a linked Suger organization, and it is the only partner record with that email domain. If two records share a domain, Suger does not guess and treats the submitter as not connected.
Can someone register a deal from my own company’s domain? No. A submission from your own domain is refused, because a deal registered with yourself has no partner side. The form only accepts registrations where there is a distinct partner on the other side.
Why can’t I invite a company while its request is pending? Because a company can have only one open request at a time. While an application is Pending, you can’t send a partner invitation and the company can’t re-apply through your sign-up form. Decide the deal or the application to unblock it.
Takeaways
- The “Who can submit” toggle has two settings: Any company (the default, for recruitment links) and Connected partners only (for links behind a partner login). Pick per link, not once for the program.
- Accept & complete converts the submitter into an active partner with their own commissioned copy of the deal; Reject decides only the deal and leaves the relationship open. Enter commission terms carefully on accept.
- A submitter routes through automatically only when their partner record is active, linked, and the sole record on that email domain. Keep one partner record per domain so matches stay unambiguous — and expect your own domain to be refused.
- One open request per company: while an application is Pending, you can neither invite that company nor let it re-apply. Decide the open item to unblock it.
Both settings, and every rule above, live on the public deal-registration link in Suger’s partner relationship management platform. To see the toggle, the accept and reject actions, and the held-registration queue in the product, start with the PRM documentation.
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