Overview

By connecting with Suger Slack app in your Slack workspace, you and your team can get instant notifications & alerts as soon as possible if any important sales operations are happening cross your cloud marketplaces.

Create Integration

In your Suger Console, navigate to the 'Integrations' panel. On this page, you will see the Slack integration connection status. Click the Connect button to install the Suger Slack App. This will redirect you to Slack's website. If you are not yet logged in to your Slack workspace, you will be prompted to first login.

Once you are authenticated, you will be asked to allow the Suger Slack app to access your workspace. You must provide a Slack channel (e.g. #suger-alerts) created ahead of time to receive Suger notifications in. Click the Allow button:

Once the installation is complete, you should receive a notification in your Slack workspace that the app was successfully installed. Your browser will be redirected to your Suger console, indicating the Slack integration status as connected. Click Verify, your slack channel will receive a verification message from Suger app, and the integration status is updated as verified.

Edit Integration

Editing an existing Slack integration is not supported. The practical way is to delete it and then re-install the Suger app in the same Slack workspace.

Delete Integration

The Slack integration can be deleted like all other integrations. Once the deletion is triggered, all integration info including the access token will be deleted immediately & permanently from Suger. No time window or methods to recover.

Type of Notifications

Each type of Notifications consists of the Entity and Action. There are 2 entity types and 7 action types. They are listed below:

Entity	The type of the entity who can do action is one of: OFFER ENTITLEMENT
Action	The action performed. Can be one of: CREATE: the entity is created. CANCEL: the entity is cancelled. PENDING_CANCEL: the entity ENTITLEMENT is pending to be cancelled. SUSPEND: the entity is suspended, it may be reinstated or cancelled in the future. REINSTATE: the entity is reinstated from suspended state. UPDATE: the entity is updated. EXPIRE: the entity OFFER is expired TEST: for testing purpose only. More details.

Here is an example of notification you will receive in your Slack channel when a new offer is created: