--- title: "AWS Marketplace Procurement Management for Buyers" url: https://www.suger.io/platform/buyer-service/ type: Platform description: "Suger Buyer Service centralizes AWS Marketplace procurement: manage vendors, route purchase requests for approval, accept private offers, and track spend." --- # AWS Marketplace Procurement Management for Buyers 1. [Home](/) 2. / 3. [Platform](/platform) 4. / 5. Buyer Service Buyer Service AWS Marketplace # Take control of your cloud marketplace procurement. Suger Buyer Service is a centralized place for organizations to manage vendors, review and accept private offers, track entitlements, and monitor invoices and payments. Built for the side of the transaction that spends the money. [Get a Demo](/schedule-demo/) [Read the Buyer Service docs](https://doc.suger.io/as-buyer/) Marketplace Spend AWS Marketplace Committed $4.2M Spent YTD $2.8M Entitlements 37 Commitment used 67% Needs attention Type Status Northwind Data Renewal offer · 3 yr Offer Review Halcyon Security Purchase request #1042 Request Approval Meridian Observability Invoice 8831 Invoice Paid Scope: Suger Buyer Service currently supports purchases from AWS Marketplace only. Purchases made through Microsoft, Google Cloud, or any other marketplace are not covered. Suger's selling-side products span six marketplaces — the buying side does not. The basics ## What is cloud marketplace procurement management? Cloud marketplace procurement management is the practice of controlling software bought through a cloud marketplace — the vendors, the offers, the entitlements, the invoices, and the internal approvals behind them — from one system. Suger Buyer Service is that system for AWS Marketplace. Marketplace buying is easy to start and hard to govern. A single private offer can commit a company for three years, and the record of it usually lives in an inbox. Buyer Service puts the vendor, the offer, the entitlement it creates, and the invoices it generates on one record, with the approval that authorized it attached. - One list of vendors and the products you buy from them - Purchase requests that route through your own approvers - Private offers reviewed before acceptance, tracked after - Charges, invoices, and payment status in one view ### Who uses Buyer Service A marketplace purchase touches four groups that rarely share a system of record. Buyer Service gives them the same one. Procurement & sourcing Own the vendor list, raise purchase requests, and keep contract records straight. Finance & approvers See what an offer commits the company to before signing, then follow the invoices it generates. IT & application owners Know which entitlements are live, who they belong to, and when they end. Cloud & FinOps leads Watch marketplace spend and commitments in one place instead of per-vendor portals. What's inside ## Seven modules, one procurement record Buyer Service is organized around seven modules that follow a purchase from first contact with a vendor to the last invoice it produces. Each one writes to the same record, so nothing has to be re-keyed between them. 01 ### Quick Guide Orientation for a new buyer organization — how the pieces fit together and the order to set them up in. 02 ### Buyer Journey The end-to-end path a purchase takes, from finding a vendor to accepting an offer, holding an entitlement, and paying the invoice. 03 ### Home The central dashboard: marketplace spend, commitments, and what currently needs someone's attention. 04 ### Vendor Discover vendors and products, manage the relationship, and collaborate with the vendor from one record. 05 ### Offer and Entitlement Review vendor offers, accept or decline private offers, and manage entitlements once an offer is accepted. 06 ### Invoice and Payment Track charges, monitor invoices, and follow payment status without emailing the vendor for a copy. 07 ### Request and Task Raise purchase requests, route them through internal approval workflows, and keep every open task in one queue. Every module is documented in the [Suger Buyer Service documentation](https://doc.suger.io/as-buyer/). Home ## Marketplace spend and commitments on one dashboard Home is the landing view of Buyer Service: marketplace spend and commitments for the whole organization, plus whatever currently needs someone to act. It answers the question every approver asks first — what have we already committed to? ### Spend in aggregate, not per vendor One number for what the organization is spending through the marketplace, instead of a tab per vendor portal. ### Commitments in view before the next signature See the commitment position alongside spend, so the person approving the next offer is not guessing. ### Open items in one place Offers awaiting review, requests awaiting approval, and invoices awaiting payment are tracked centrally rather than vendor by vendor. Spend by vendor Trailing 12 months Northwind Data $940K Halcyon Security $618K Meridian Observability $472K Bracket Analytics $310K Lumen Workflow $186K 5 of 18 vendors · AWS Marketplace Vendors \+ Add vendor Vendor Products Status Northwind Data northwinddata.com 3 Active Halcyon Security halcyonsec.io 1 Active Meridian Observability meridian.dev 2 Active Bracket Analytics bracket.ai 1 In review 18 vendors · 24 products Vendor ## Find vendors, then actually manage them The Vendor module covers both halves of the relationship: discovering vendors and products on AWS Marketplace, and managing the vendors you already buy from. One record per vendor holds the products, the offers, and the conversation. ### Discovery Search vendors and products available on AWS Marketplace when a team asks for something new. ### Relationship management Keep the vendors you buy from in one directory, with the products and offers tied to each one. ### Vendor collaboration Work with the vendor inside Buyer Service rather than across a thread that only one person can see. Offer and Entitlement ## Review the offer before you accept it — and track it after A private offer is a contract. Buyer Service is where your team reviews vendor offers, accepts or declines them, and then manages the entitlements that acceptance creates — so the contract record stays accurate past the day it was signed. ### Review before acceptance Vendor offers land in one queue where the people who need to see the terms can see them. ### Accept or decline Take the decision in the same place the offer was reviewed, with the outcome recorded against the vendor. ### Entitlements after the fact Manage what you are actually entitled to once an offer is accepted, and keep contract records accurate. Private offer Awaiting review Northwind Data — Platform Enterprise Offer NW-2291 · AWS Marketplace Total contract value $540,000 Term 36 months Payment schedule 3 annual installments Offer expires in 11 days Internal approval Finance · pending Accept offer Decline Purchase request #1042 In approval Halcyon Security — Threat Console Requested by Platform Engineering · $186,000 / yr ✓ Requester Platform Engineering ✓ Procurement Sourcing review 3 Finance Budget approval 4 Security Vendor assessment 2 of 4 approvals complete Request and Task ## Purchase requests that route through your approvers Buyer Service turns a marketplace purchase into a structured request. Someone raises it, it moves through your internal approval workflow, and every open item stays in a central task queue instead of a chain of forwarded emails. ### Structured purchase requests Requests capture what is being bought and from whom, so approvers review the same facts every time. ### Internal approval workflows Route a request through the people who have to sign off, with the current stage visible to everyone. ### Centralized task tracking One queue of open requests and tasks, so nothing sits waiting on a person who never saw it. Invoice and Payment ## Know what you were charged, and what is still outstanding Buyer Service tracks charges, shows the invoices behind them, and reports payment status — held against the vendor and entitlement that produced each one. Financial visibility is the point of the whole exercise, and it is the part that usually goes missing when marketplace buying is run out of an inbox. ### Charge tracking Follow what the organization is being charged across the vendors it buys from. ### Invoice monitoring See invoices in the same system as the entitlement they belong to, not only in a billing export. ### Payment status Know what has been paid and what has not, without asking the vendor for a statement. Invoices Last 90 days Paid $1.4M Outstanding $312K Overdue $0 Invoice Amount Status INV-8831 Meridian Observability $118,000 Paid INV-8829 Northwind Data $180,000 Paid INV-8842 Halcyon Security $186,000 Issued INV-8845 Bracket Analytics $126,000 Issued Both sides of the transaction ## Why a seller's platform has a buyer product Suger sells to software vendors, and Buyer Service is the counterpart for the organizations buying from them. 250+ software companies run marketplace listings on the platform, and $6B+ in marketplace transactions has passed through it — every one of those transactions had a buyer on the other end. A private offer looks very different depending on which end of it you sit on. If you are the vendor issuing one, the seller-side pages below are the right place to start. ### You are buying You receive private offers, approve them internally, hold the entitlements, and pay the invoices. That is Buyer Service — this page. [ ### You are selling You build the offer, set the pricing, and route it for internal approval before it reaches a buyer. See private offer software for sellers](/platform/private-offers/)[ ### You are tracking the contract An accepted offer becomes an agreement on both sides. Sellers manage theirs in Suger Agreements. See marketplace agreement management](/platform/agreements/) ## Frequently asked questions Common questions from procurement, finance, and sourcing teams What is cloud marketplace procurement management? Cloud marketplace procurement management is the practice of controlling software purchases made through a cloud marketplace — the vendors, the offers, the entitlements, the invoices, and the internal approvals behind them — from one system instead of a mix of vendor portals, email threads, and spreadsheets. Does Suger Buyer Service work with marketplaces other than AWS? No. Buyer Service currently supports purchases from AWS Marketplace only. If your organization also buys through Microsoft, Google Cloud, or another marketplace, those purchases are not covered today. How do internal approvals work? A purchase request is raised in Buyer Service and routed through your organization's approval workflow. Approvers review the request in the same place the vendor offer and its terms live, and every open item stays visible in the request and task queue. How does this relate to our AWS committed spend? Whether a given purchase draws down an AWS commitment is governed by your agreement with AWS, not by Suger. What Buyer Service adds is visibility: marketplace spend and commitments on one dashboard, so approvers can see the position before another offer is accepted. Who at our company uses Buyer Service? Anyone involved in a marketplace purchase. Procurement raises and tracks requests, finance reviews offers and follows invoices, application owners watch entitlements, and approvers sign off — all against the same vendor and offer records. How does Buyer Service relate to the rest of Suger? Suger's other products are built for the software vendors selling through cloud marketplaces. Buyer Service is the counterpart for the organizations buying from them — the same transaction, seen from the side that approves and pays for it. What happens to an offer after we accept it? Accepting a private offer creates an entitlement, and Buyer Service manages it from there — alongside the contract record behind it and the charges and invoices that follow, all held against the vendor the offer came from. Full setup and module reference lives in the [Suger Buyer Service documentation](https://doc.suger.io/as-buyer/) — or [contact the Suger team](/contact-us/) about access for your organization. ## Bring your marketplace purchases under one roof See how procurement, finance, and IT run AWS Marketplace buying from a single record. [Get a Demo](/schedule-demo/) [Talk to Sales](/contact-us/)